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ChinnoduChinnodu 

I am not able to see the related list casa comments option on case

Hi All,

I am not able to see the Case comments option on case.  Except this option remaing values are came like : Articles, emails, case history, and open activities. already i have added from customize page. still i am facing the issue. kindly help me on this

Please see attached screen shot 
User-added image



Thanks,
Chinnodu

 
SandhyaSandhya (Salesforce Developers) 
Hi,

For users to see case comments, the Case page layout and case record types for their profile must include the Case Comments related list.

Did you refer below link.

https://help.salesforce.com/articleView?id=rss_case_comments.htm&type=5
 
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
 
Thanks and Regards
Sandhya