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VF/Apex Case Form - DML Options not triggering Auto-Response Rules
Hello!
We have an existing web-to-case visualforce form hosted on a Force.com site. Part of the apex class includes setting the DML options, specifically "EmailHeader.triggerAutoResponseEmail"
Even though we are setting auto response as true, we have been unable to trigger the case auto-respose emails using this form.
This is in a sandbox environement, email deliverability = all (auto-response rules work with the SFDC standard HTML form), and nothing sends for existing contacts or when only web-email is provided. I know I can set up a trigger/workflow for this specifically, but would prefer not to make an exception for a single form.
Any tips or assistance would be appreciated!
We have an existing web-to-case visualforce form hosted on a Force.com site. Part of the apex class includes setting the DML options, specifically "EmailHeader.triggerAutoResponseEmail"
// Specify DML options to ensure the assignment rules are executed
Database.DMLOptions dmlOpts = new Database.DMLOptions();
dmlOpts.AssignmentRuleHeader.useDefaultRule = true;
dmlOpts.EmailHeader.triggerAutoResponseEmail = true;
WebCase.setOptions(dmlOpts);
INSERT WebCase;
Even though we are setting auto response as true, we have been unable to trigger the case auto-respose emails using this form.
This is in a sandbox environement, email deliverability = all (auto-response rules work with the SFDC standard HTML form), and nothing sends for existing contacts or when only web-email is provided. I know I can set up a trigger/workflow for this specifically, but would prefer not to make an exception for a single form.
Any tips or assistance would be appreciated!