+ Start a Discussion
Sandeep Das 29Sandeep Das 29 

Email address defaults to case owner instead of logged-in user

Hi All,
In one of our requirements business asks to implement the from e mail address defaults to the queue related to that case so that they can send mail directly to the respective queue mail id. Is this possible?

Hi Sandeep,

As far as I understand your requirement, I think QuickActionDefaultHandler interface will solve your issue. Please refer https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_interface_QuickAction_QuickActionDefaultsHandler.htm

Thanks & Regards
Gulshan Raj
Sr. Developer

User-added image
Sandeep Das 29Sandeep Das 29
Hi GulshanRaj,

Thanks for your reply.
But we need his for salesforce classic dekstop only.
I guess quick action is only available for salesforce 1.
Please suggest.