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Roy SinghRoy Singh 

EMAIL TEMPLATE SELECTED

Hi all,
How we can achive this ?
When using the send email action on case, the last template used by the current user should be auto selected for efficiency purposes

Thanks,
ketul
mukesh guptamukesh gupta
Hi ketul,

Please elocerate more your requirment so that i will try to resolve this.

Thanks
Mukesh
Roy SinghRoy Singh
example: first tym i choose delegated email template for sending mail.. whenevr i go for second email then this email template should be auto selected for efficiency no manual selected email template for same user