You need to sign in to do that
Don't have an account?
leoSFDC 13
we are using assignment rule for case.we have created queues for that.Now we have 100 special customer with specific agent. if we want to use same assigment rule than we need to create 100 queues(with 1 agent) for each account
we are using assignment rule for case.we have created queues for that.Now we have 100 special customer with specific agent. if we want to use same assigment rule than we need to create 100 queues(with 1 agent) for each account.
is there any other way for special customers for case assigmnet.as we do not want to create so many queues.
is there any other way for special customers for case assigmnet.as we do not want to create so many queues.