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Refer below link
https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/field_service_lightning_guide.pdf
For best practices and advice, may I also suggest joining the Field Service Lightning group via the link below and you can also post your queries there:
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000PcSsSAK