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Nils Tertling Field Service Lightning - Cache within the app on work order
Hi,
I have a problem regarding an issue within the FSL app and especially the cache:
THE SETUP
Every Day we have between 3-5 Service Appointments each with corresponding work orders for a mobile worker. On each of these Work Orders we have related objects such as related Work Order Line items.
We use a Field Service Lightning Flow that allows the mobile worker to "Clock In" or Out of the service. This Flow queries various related objects starting from the work order in order to present the right information.
We work with the latest FSL App on the latest iOS Version
Caching in the FSL Mobile settings are set to:
Record Data Cache Time in Minutes: 15
Metadata Cache Time in Days: 7
Schedule Update Frequency in Minutes:5
Enable Full Edit on Records: False
THE CHALLENGE
When the mobile worker clicks the lightning button and executes the flow he has only a slim chance that the flow actually gets the correct information. So we swipe down on the work Order Detail screen in order to get the latest info and there's seemingly a 50/50 chance that he actually gets the correct related records into the cache. (looking at the related tab of the work order). When he does get all infos, everything works perfectly.
We would like to be certain that the flow always gets access to these related records without having to constantly swipe down and hope for the best.
Any input or ideas on why this happens and/or how to fix it are greatly appreciated.
I have a problem regarding an issue within the FSL app and especially the cache:
THE SETUP
Every Day we have between 3-5 Service Appointments each with corresponding work orders for a mobile worker. On each of these Work Orders we have related objects such as related Work Order Line items.
We use a Field Service Lightning Flow that allows the mobile worker to "Clock In" or Out of the service. This Flow queries various related objects starting from the work order in order to present the right information.
We work with the latest FSL App on the latest iOS Version
Caching in the FSL Mobile settings are set to:
Record Data Cache Time in Minutes: 15
Metadata Cache Time in Days: 7
Schedule Update Frequency in Minutes:5
Enable Full Edit on Records: False
THE CHALLENGE
When the mobile worker clicks the lightning button and executes the flow he has only a slim chance that the flow actually gets the correct information. So we swipe down on the work Order Detail screen in order to get the latest info and there's seemingly a 50/50 chance that he actually gets the correct related records into the cache. (looking at the related tab of the work order). When he does get all infos, everything works perfectly.
We would like to be certain that the flow always gets access to these related records without having to constantly swipe down and hope for the best.
Any input or ideas on why this happens and/or how to fix it are greatly appreciated.
Does anyone have further information regarding this?
Thanks!
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