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Marilyne P Enhanced email analysing
Hello,
in the link for enhanced email
https://help.salesforce.com/articleView?id=emailadmin_enhanced_email_considerations.htm&type=5,
I have belwo few lines, which i dont understand, can someone help me with analysing them, please
If you use Email-to-Case, you can already use custom fields, customized layouts, workflow rules, and triggers with emails without enabling Enhanced Email. Plus, you already use the EmailMessage object to store emails associated with cases. If you want to be able to relate EmailMessage records to other objects (besides cases), then we recommend that you enable Enhanced Email.
Even if your organization uses Enhanced Email, emails added from Web-to-Lead, Salesforce for Outlook, and Lightning for Outlook are still only stored as Task records.
Thank you for suggestions !
in the link for enhanced email
https://help.salesforce.com/articleView?id=emailadmin_enhanced_email_considerations.htm&type=5,
I have belwo few lines, which i dont understand, can someone help me with analysing them, please
If you use Email-to-Case, you can already use custom fields, customized layouts, workflow rules, and triggers with emails without enabling Enhanced Email. Plus, you already use the EmailMessage object to store emails associated with cases. If you want to be able to relate EmailMessage records to other objects (besides cases), then we recommend that you enable Enhanced Email.
Even if your organization uses Enhanced Email, emails added from Web-to-Lead, Salesforce for Outlook, and Lightning for Outlook are still only stored as Task records.
Thank you for suggestions !