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Yamini BathulaYamini Bathula 

salesforce live agent pre chat form

Hi,

With salesforce pre chat form we can create a case automatically. But Can we just not create the case but open new case page with the pre chat form values prefilled in it? We want to let the agent create the case by them self with the contact name and email fields prefilled for them.

Is this possible?
Raj VakatiRaj Vakati
http://peterknolle.com/live-agent-pre-chat-api/
Raj VakatiRaj Vakati
<input type="hidden" 
       name="liveagent.prechat.findorcreate.map:Contact" 
       value="FirstName,contactFirstName;LastName,contactLastName;Email,contactEmail;" />
<input type="hidden" 
       name="liveagent.prechat.findorcreate.map:Case" 
       value="Origin,caseOrigin;Subject,caseSubject;" />

 
Yamini BathulaYamini Bathula
Thanks Raj V.

I have used this it is creating the case. I dont want to create the case but open a new case page as a subtab with the pre chat form values prefilled on it. And it is upto the agent to save the case.