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Denis Bezak
Detecting web-to-case cases
Hi guys! How can I detect cases that were created via web-to-case? Thanks in advance.
Jayant Das
You may like to create a custom field or use any existing source field to capture this information that you may have on the case. Additionally you can always include a field which will identify if the case was submitted from web. Refer to the help link for pointers -- https://help.salesforce.com/articleView?id=faq_cases_how_do_i_specify.htm&type=5