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Nicole CampanielloNicole Campaniello 

How do you manage duplicates?

Hi all,
I'm a bit new to SFDC and am running into a decently sized duplicate problem in my org. We have DupeCatcher which does a great job of catching manual duplicates, but we're having issues with web-to-lead and imports (especially after conferences). With imports, we'd like to be able to search through both contacts AND leads for duplicates, instead of just one or the other. We'd rather stick to doing this freely, but I'm starting to think we're going to have to pay.
Do you have any free tricks?

What are your thoughts on these apps: Cloudingo, Demandtools, DMS Duplicate and Duplicate Check?

Thanks for the discussion!

Jayant DasJayant Das
Hi Nicole,

Have you seen the platform capabilities around duplicate management? It comes out of the box and can be configured with matching and duplicate rule on different objects. You can find more on this feature on the official help site -- https://help.salesforce.com/articleView?id=managing_duplicates_overview.htm&type=5

Nicole CampanielloNicole Campaniello
Unfortunately, duplicate/matching rules aren’t available to me.