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NLT When a Case is created, email notification is sent to all members in the queue using case assignment rule. However when email is received instead of having all the queue members in the “To” field, user only see their own email address. Is it expected?
When a Case is created, email notification is sent to all members in the queue using case assignment rule. However when email is received instead of having all the queue members in the “To” field, user only see their own email address. Is it expected?