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Tom Falconer Queue Lead Flow Automation
Currently I have my leads automatically assigned to a queue if they are escalated. What I want to build is a flow automation based on criteria. For example, in process builder, I've set up a rule where if a lead is in the "recycle" queue, days since last activity is greater than or equal to 45, lead sub status = "cannot contact restaurant" and days since last activity is changed = true. If these conditions are true, then owner ID = new queue. Currently this is not moving the lead from its current queue to a new queue. Any help would be appreciated