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link CaseArticle to Work Order Linked Article
Hello,
I have the following problem and i know from Salesforce Sales Engineer, that Salesforce itself did not yet solve this issue, so i tried to solve it myself, but unfortunately, I can not link a Case Article to a Work Order, eventhought, this is necessary to use the field service app properly.
So i thought, it could be possible to write a trigger, linking the same article, which is linked to a case, to a work order. But when i tried to set up a trigger, i could not even use the object CaseArticle.
Does any of you have an idea, how this could be settled?
Thanks a lot in advance
Ralf
I have the following problem and i know from Salesforce Sales Engineer, that Salesforce itself did not yet solve this issue, so i tried to solve it myself, but unfortunately, I can not link a Case Article to a Work Order, eventhought, this is necessary to use the field service app properly.
So i thought, it could be possible to write a trigger, linking the same article, which is linked to a case, to a work order. But when i tried to set up a trigger, i could not even use the object CaseArticle.
Does any of you have an idea, how this could be settled?
Thanks a lot in advance
Ralf