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Tom Smalara 11Tom Smalara 11 

Log a Call Action not visible on Cases with Record Types

I am having a problem that really should not be this hard to figure out. I've created custom Actions for Log a Call on the Asset object and added them to the page layout and they show up as expected. I did the same thing for Cases and the Action is not visible. The only difference between Assets and Cases is that I'm using Record Types on the Case Object. I'm not sure that it's a permission issue since I'm testing with the System Administrator account.
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GhanshyamChoudhariGhanshyamChoudhari
  1. go to case record type and click on page layout assignment button.
  2. select the page layout to which you have added action
Tom Smalara 11Tom Smalara 11
I've added the actions to the Case Layout - Admin page layout and assigned it to all of the record types for the Sys Admin account to make sure it isn't a layout assignment issue. This doesn't make a difference. Thanks for the suggestion though.
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KrishnakumariKrishnakumari
Hi,
I am able to see it under the chatter in the case layout
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