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Marilyne PMarilyne P 

Delegated approved doenst receive any emails

Hello,

A user has assigned a delegated approved..he has choosed the option, i am the approver or i am the delegatged approver.

When i check on internet, the delegated approver should receive the email, but she doesnt receive any email.

but she has possibility to accept or reject ..when i send the link manually..

I also see that, when the approval process is created, the deleagated approver check box should be ticked..how can i verify that now ?

Thank you for suggestions
Best Answer chosen by Marilyne P
NagendraNagendra (Salesforce Developers) 
Hi Marilyne,

Sorry for this issue you are encountering.

Yes, There's a checkbox on the Approval Steps on the Approval Process that needs to be checked to allow delegated approver to receive the notification and approve. If this was unchecked, then I would suggest you please check it so that the delegated approver can start getting the email notifications.

Please find the screenshot below for your reference.
User-added image
Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra

All Answers

NagendraNagendra (Salesforce Developers) 
Hi Marilyne,

Sorry for this issue you are encountering.

Yes, There's a checkbox on the Approval Steps on the Approval Process that needs to be checked to allow delegated approver to receive the notification and approve. If this was unchecked, then I would suggest you please check it so that the delegated approver can start getting the email notifications.

Please find the screenshot below for your reference.
User-added image
Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
This was selected as the best answer
Marilyne PMarilyne P
Hi Nagendra,
Thank you for reply.
I am not this option when i am trying to edit the exsisitng workflow. I dont see it and nor i no if that was checked before