function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Dylan McSparrenDylan McSparren 

Omni-Channel - User Presence Trigger

Does anyone have experience writing a trigger for updating Omni-Channel presence? I would like to update an agent's presence to 'chat only' once they have an active chat to prevent any calls being routed their way.