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sonisuma76 Service Cloud Basic Challenge - Creating Specialists Case Team
Hello,
Has anyone faced issues while completing the service cloud basic challenge to set up Specialist predefined case team and adding to case ?
I am following all steps and yet it complains that :
Challenge Not yet complete... here's what's wrong:
The case 'Broken Router' does not have a case team member
Can you help?
Has anyone faced issues while completing the service cloud basic challenge to set up Specialist predefined case team and adding to case ?
I am following all steps and yet it complains that :
Challenge Not yet complete... here's what's wrong:
The case 'Broken Router' does not have a case team member
Can you help?
I think you have skipped a step or two.
1. Make sure you have added yourself as a team member with IT specialist role.
2. See if you have added the case team related list in case layout
3. after that click Update Case Team Members button to add your predefine team (specialist)
Let me know if it resolves your problem or not.
Regards
Saurabh