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Clement Debrueres-Bartoli Restrict Live Chat Visitor from initiating a new Chat
Hello folks,
When a chat is requested by a customer, this customer is assigned to a Live Chat Visitor name, which attributes an ID number to customer's device. Basically, same device would always have the same ID and it cannot really fail.
In order to avoid that a customer hits the chat button twice, is it possible to setup a logic that would say "if Live Chat Visitor XXX already has an active ongoing chat, this same Visitor cannot hit the chat button again to open a second chat or Chat cannot be initiated if Live Chat Visitor has an ongoing chat"
Thank you for your help
When a chat is requested by a customer, this customer is assigned to a Live Chat Visitor name, which attributes an ID number to customer's device. Basically, same device would always have the same ID and it cannot really fail.
In order to avoid that a customer hits the chat button twice, is it possible to setup a logic that would say "if Live Chat Visitor XXX already has an active ongoing chat, this same Visitor cannot hit the chat button again to open a second chat or Chat cannot be initiated if Live Chat Visitor has an ongoing chat"
Thank you for your help