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creating a record from an email
I have a client that wants to create a record that is created from an email sent out from Salesforce. I am relatively new and looking for guidance. So an example would be. They create an email to a client in Salesforce and once it is sent creates a new record in a custom object called Service.
http://blog.jeffdouglas.com/2010/03/12/writing-an-inbound-email-service-for-salesforce-com/