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Richard Evans 23Richard Evans 23 

Do I need to check both Service Cloud and Knowledge on the User Account?

I am looking for verification on the User licensing for Knowledge. Salesforce a few years back updated licensing of Service Cloud to include Knolwedge.

For users we have checked both the Service Cloud User and Knowledge Use checkboxes.

Do both need to be checked for a user to access Case Management and Knowledge (Knowledge and Article Management) or just the Knowledge User?