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MOHAMMED BAZEETH NAINAR V MMOHAMMED BAZEETH NAINAR V M 

Case and Contact records set up in Pre-chat form(Snap-in) are not getting created.

We are using snap-in feature on Napili template community , We can successfully chat with the agent using the per chat form configured but case and contact records set up in pre-chat are not getting created .

PFB the pre-chat setup in snap-in

User-added image

Any help on this ?
NagendraNagendra (Salesforce Developers) 
Hi Mohammed,

Sorry for this issue you are encountering.

May I suggest you please check with below links from the community forums exactly with a similar discussion which might help you. Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
Priyank Singh 8Priyank Singh 8
Hey, Did you find the Solution ?? I am also facing this issue.
Claudia Gomez 6Claudia Gomez 6
ME TOO!
Claudia Gomez 6Claudia Gomez 6
I created a case with support. I ended up turning off my duplicate rules but it still is not creating the contact. 
Carolina FuentesCarolina Fuentes
Same... any solution?