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trail buzz How to write a trigger for agent accept/decline the case in omnichannel
I have a requirement like ,whenever agent can accept the case through omni channel,it will displays on case chatter history(feed).Default its shows for everything like accept or decline but i dont want to show for decline or not accepting the case in chatter history(feed ) . Is it possible to achieve ?if yes then we can do through trigger or apex or any standrad functionlaity ?