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Giovanna Perretta Omni-Channel User kicked off
Hi,
we have enabled snap-in omni-channel in production. We are experiencing a disconnection when users click on the Submit custom button. You can see an user screenshot below. As you can see the red message we are receiving is: "you have been disconnected from Omni-channel. to reconnect refresh this page".
Additional informations:
Thanks in advance for your help
Giovanna
we have enabled snap-in omni-channel in production. We are experiencing a disconnection when users click on the Submit custom button. You can see an user screenshot below. As you can see the red message we are receiving is: "you have been disconnected from Omni-channel. to reconnect refresh this page".
Additional informations:
- We were not experiencing such a behaviour using the classic Live Agent functionality.
- The users are not refreshing the page from the web browser.
- The Submit button doesn't direct any url, it set the order status on the order and automatize record creation in Salesforce across different tables.
- In the Log I read the following error: "(anonymous) @ aura_proddebug.js:33160
co9k.la1-c1-par.salesforceliveagent.com/chat/rest/System/Messages?ack=3&pc=16:1 Failed to load resource: the server responded with a status of 409 (Conflict)
service_presence.js:22 CDM Error: https://co9k.la1-c1-par.salesforceliveagent.com/chat/rest/System/Messages?ack=3&pc=16 (409)
service_presence.js:22 Out of sync. Cancelling connection.
service_presence.js:22 Cancelling connection"
Thanks in advance for your help
Giovanna
Our omni channel is dropping agents as well, could you please share where I can go to look for these errors in the log? I am relatively new to debugging...
Thanks! 8-)