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Bhavana change owner on Case is not is not working in lightning
Hi
I am trying to change Case owner in lighting, but I get the 'This page isn't available in Salesforce Lightning Experience or mobile app.' error when I click on Change next to owner name on layout. Could someone please help on this.
Thanks.
I am trying to change Case owner in lighting, but I get the 'This page isn't available in Salesforce Lightning Experience or mobile app.' error when I click on Change next to owner name on layout. Could someone please help on this.
Thanks.
sorry for this issue you are encountering.
May I suggest you please give a try by adding a sharing rule that provides read/write access to the record type for those cases records and check if they are now having access to change the owner?
Also, I would suggest you please check with below link from the forums community with a similar discussion which might help you further.
- https://success.salesforce.com/answers?id=9063A000000l9bcQAA
Hope this helps.Kindly mark this as solved if the reply was helpful.
Thanks,
Nagendra
There is transfer Case permssion at profile level. And I created a Sharing rule as well, but it doesn't seem to work in lightning. Please see the screenshot below,