+ Start a Discussion

Optimization request failure reason is unknown in field service lightning

I am learning a Field Service Lightning 
I am facing the problem that Optimization service request failure.
I have activated the FSL optimizer still I got this failure..... 
Anyone please give me workaround? 
Raj VakatiRaj Vakati
Are you setup this steps ??

Create an FSL optimization profile, create an optimization user, and then log in as the user and activate the optimization.
  1. Create a Field Service Lightning Optimization Profile
After activating the optimizer, create an optimization profile.
  1. Create an Optimization User
After creating an optimization profile, create an optimization user.
  1. Log In as the Optimization User and Activate Optimization
Once creating an optimization profile and a user, log in to active optimization
These steps are already done still I am getting the error.
After the optimization request record is created, It fails and displays "unknown" as reason for failure.
Gowtham Nagarajan 10Gowtham Nagarajan 10
Hi., I'm facing error at a time of "FSL Optimize" profile creation. When i click Create Optimization profile button Displays "Optimization profile creation error has occured

How to resolve this issue?
Nisha CherianNisha Cherian
Got similar issue. Clone an existing profile and name it FSL Optimization .Make sure permissions mentioned in this FSL_Optimization (https://gyde.ai/kb/create-a-field-service-lightning-optimization-profile" target="_blank) are enabled. Create a user with this profile and login as this user. You will get the option to activate optimization under field service settings.
Gowtham Nagarajan 10Gowtham Nagarajan 10
Hi @Nisha Cherian
Do you have any other solution for this issue? (like use standard profile else additional permission set provided to profile)