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Melody Lin How to make auto-completion of case milestones via Apex code?
Hi Everyone,
I am the system admin and have zero background of Apex code or any coding knowledge. I have a request associated to Apex code, and I need your help to guide me how can I add the code without breaking the system.
We want to auto mark the 1st milestone completed when the 1st email sent out by our support agents. I found the code of "trigger on email message" from this link: https://developer.salesforce.com/page/Auto-completion_of_Case_Milestones_with_Triggers.
It will be helpful to know:
I am the system admin and have zero background of Apex code or any coding knowledge. I have a request associated to Apex code, and I need your help to guide me how can I add the code without breaking the system.
We want to auto mark the 1st milestone completed when the 1st email sent out by our support agents. I found the code of "trigger on email message" from this link: https://developer.salesforce.com/page/Auto-completion_of_Case_Milestones_with_Triggers.
It will be helpful to know:
- Where to add this code or the steps to add this code?
- How to modify the code that will work for the request?