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SaraHope Smith 8 Get started wtih service cloud: license and users
I am learning through trailhead, so I got a dev org and am going thru service cloud. (At first I had an org from the class I took, but it the dev org has more users in it, so I'm going with that one)
I want to add users like the ones in the example in the Get started wtih service cloud trailhead, but I cannot click them to have a service cloud license!! (Marketing USer and Service /cloud /user are both greyed out.) How do I activate this so that I can make users for service cloud? It seems like this will be a problem for doing future trailheads in service cloud?
Most of all I would just like an org with all the users in it that I need to do the trailheads.. or to be able to upload patches of users for the trail that I am working on.
There are only two available licence Service cloud in an developer org. You can check this via Setup -> Administration Setup -> Company Information and scroll down to the ' Licenses' section.
https://success.salesforce.com/answers?id=9063A000000DlfqQAC
Please mark it as solved if my reply was helpful, it will make it available
for others as a proper solution.
Best Regards,
Sandhya