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David Heeley
Customise Service Console Tabs
Hi All,
In Service Console, if an agent is handling multiple chats for example and therefore has 4 tabs open, can we make it so that when a customer responds to a chat in a tab that isnt in focus, can we make that tab flash green for example? I found an API 'setTabStyle()' but not sure if that will accomplish it?
In Service Console, if an agent is handling multiple chats for example and therefore has 4 tabs open, can we make it so that when a customer responds to a chat in a tab that isnt in focus, can we make that tab flash green for example? I found an API 'setTabStyle()' but not sure if that will accomplish it?
Yes you can do this.
Regards,
Kapil