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Holly ThompsonHolly Thompson 

Case drop down not appearing for assigned profile

I have created a case and support process for our business member assistence team, (BMAC). When they go to their app and access the drop list of objects they can access, the Case object is not listed. It has been added to their profile, and is in the navigation for the lightning app, but does not show up for them. It does show up for me as the system admin, so it has to be a permission setting somewhere; however I can't find anything. Any ideas?