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mukesh guptamukesh gupta 

Report and DashBoad

Hi Expert,

I want to create a report and dashboad that's have filter   case escalation, SLAs, and Key Peformance Indicators.

but i am not able to justify SLAs, and Key Peformance Indicators on caes report and dashboad, 

what field that's using for SLAs, and Key Peformance Indicators on case report,

Please confirm.

Thanks