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Josh Gallagher
Setup Workflow reminder using Formula
I would like to setup 2 reminders for cases. 1 for 5 days before the due date and 1 day before the due date. I know you can do it for tasks but not sure for cases.
I'm assuming that you've got a custom Due_Date__c date type field on a case and use the date as per your requirement. If No, then create one.
Then you may try workflow using the below formula criteria:
After set your workflow actions as needed!
Please look at some below references for the idea:
https://success.salesforce.com/answers?id=90630000000CeKwAAK
https://success.salesforce.com/answers?id=9063A000000idMWQAY
Hope it helped!
Thank you,
Ajay Dubedi