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Bryce Russell 10 How can users select people to @mention in a flow?
We have a flow invoked with a button on various objects, which will create a new case. After case creation, we'd like to be able to post to a user-selected set of people in chatter. The trick is the people we need to @mention are not simply a group, nor are they directly referenced on the record. Is there a way to provide users a picklist or other way to @mention their own list of people?
Example:
From the opportunity, User A hits the "Create Case" button, which invokes the flow "CreateSupportCase". Screen lets User A post their question to support, and they'd also like a chatter post to Manager B, Accounting Rep C, and Developer D. Since those 4 users aren't in a chatter group, we can't just post to the group User A is in.
We've managed to build the flow and get successful chatter posts, but the @mentions of specified users is where we're stumped. Any guidance would be greatly appreciated!
Thank you,
Bryce
Example:
From the opportunity, User A hits the "Create Case" button, which invokes the flow "CreateSupportCase". Screen lets User A post their question to support, and they'd also like a chatter post to Manager B, Accounting Rep C, and Developer D. Since those 4 users aren't in a chatter group, we can't just post to the group User A is in.
We've managed to build the flow and get successful chatter posts, but the @mentions of specified users is where we're stumped. Any guidance would be greatly appreciated!
Thank you,
Bryce
Thank you!