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AnjaneyluAnjaneylu 

Entitlements not triggering auto Email alerts after certain specified time for the violated cases

Hi All,

I am having issues with Entitlements.  My scenario is like when the SLA of the case gets breached, then we need to send the Email alert after every 4 hours to the case owner until the case gets closed. 
I created a milestone with Recurrence Type as Sequential. But it is not triggering. 

Can someone please suggest on this one. 

Thanks in Advance
Anji K