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Krish N Send email to contact for approval process updates
Hello,
We have a three level approval process for customer cases. I want to send an automated email to the customer when the case is approved for each step. The case record has a look up field to contact. When I add the recipients as the related contact, it still wouldn't send any email. Is there any workaround to do it? May be in workflow?
We have a three level approval process for customer cases. I want to send an automated email to the customer when the case is approved for each step. The case record has a look up field to contact. When I add the recipients as the related contact, it still wouldn't send any email. Is there any workaround to do it? May be in workflow?
How do I select contact email? Where do I find this option? All I could find is Contact name under related contact, which isn’t sending any email.
Here my object is case.