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Glenn Nyhan 54Glenn Nyhan 54 

Duplicate Records Being Emailed

I created a Process Builder process to replace the Workflow rule that sends out an email because we had to build the email send to the event registrant based on two different critieria. The process works, but it sends to copies of the email. Not sure what I've done wrong in building the process. Anyone have any ideas?
NagendraNagendra (Salesforce Developers) 
Hi Glenn,

I would suggest you check two things
  • The recursion checkbox on the first Process page (where you select the object) isn't set to TRUE. If it's not needed, please uncheck it and then try
  • Make sure there aren't any other workflow rules or Apex or Processes triggering the same email. A good way to find this is to deactivate the Process and test.
Note: For the email alerts are you sending it to users or distribution email address? If so you may be firing it once just receiving it twice once for the user and once for the distribution.  Also, make sure none of the users have the same email. 

Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra