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Ravikant Ravikant 10 Approval via email
Hi,
I have created a visualforce email template to be used by approval process and when the email is sent out as the notification for approval, user has the ability to approve or reject via email by replying to that email with certain keywords but when the user types the keyword specific to approve is not able to approve and gets an email saying "An error occurred and your workflow approval message was not processed. Please contact your system administrator." whereas when the user tries to reject via email is able to do with the keywords related to rejection.
Kindly help me on this.
Thanks in advance.
I have created a visualforce email template to be used by approval process and when the email is sent out as the notification for approval, user has the ability to approve or reject via email by replying to that email with certain keywords but when the user types the keyword specific to approve is not able to approve and gets an email saying "An error occurred and your workflow approval message was not processed. Please contact your system administrator." whereas when the user tries to reject via email is able to do with the keywords related to rejection.
Kindly help me on this.
Thanks in advance.
https://help.salesforce.com/articleView?id=approvals_processing_approval_requests_email.htm&type=5
https://help.salesforce.com/articleView?id=approvals_processing_approval_requests_parent.htm&type=5