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Guillaume LoubierGuillaume Loubier 

Einstein Bot multilanguage support

Hello community,

I'm currently working on a new implementation of Service Call with omnichannel including the live agent and community.
My client and I were really interested into the Einstein bot... but we support multiple languages. Seems like there is no support at all of multi-language with the Chat bot... just like so many other functionnalities with limited multi-language support.

As a workaround, I thought it might be possible to duplicate everything for each languages (lucky we have only two) and use audience in community to show one or the other Chat snap-in. We would also need to create one bot per language and have them training individually...

Another workaround would be to use only on chat bot, and include multi language with different dialog and everything.


My question is, anyone here ever implemented a chat bot in Salesforce which was supporting multiple languages? This is relativaly new so my guess is probably no

Regards
 
AmrenderAmrender
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Ruben Barron 3Ruben Barron 3
@Guillaume Loubier  did u get any response or potential solution to this requriement?  I would like to add at least one more language to the BOT.   I am thinking in creating separte menu structure to support this.   Any feedback will be appreciated
Guillaume LoubierGuillaume Loubier
@Ruben I did not got anything yet on that yet, but we will start working on that soon. What I've found for noow is we need to create different bot to handle different languages. We will probably end up with 2 bot.
Our current setup is we are using omnichannel skill routing and each of our 9 chat buttons hae different skills , including the language skill.
For the chatbot, probably we will link each buttons with the chatbot of the specified language
We will get our En Chatbot and duplicate all of it strucure in our other language
Blanka DoktorovaBlanka Doktorova
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Adrienne Muller 3Adrienne Muller 3
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Mindy FergusonMindy Ferguson
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