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West415West415 

Process Builder and Criteria not firing

Hi,

I am using process builder and have created a very simple criteria against the "Task" object.  The goal of the process is when an email is sent from a lead record to update a field on the lead record with a value of 1.   The email gets sent and I see it in the activity history, but the criteria does not get met therefore my immediate action doesn't execute.   

If I choose Task.TaskSubType of "Call" it works fine, but not with Task.TaskSubType of "Email" as shown in my screenshot for some reason.

User-added image

Any help appreciated.
 

Thanks!

v varaprasadv varaprasad
Hi ,

Please check once process builder is active or not.

Hope this helps you!
If my answer helps resolve your query, please mark it as the 'Best Answer' & upvote it to benefit others.

Thanks
Varaprasad
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West415West415
Yes, it is definitely active.