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Stephane PlanckeStephane Plancke 

Problem with Set Up an Einstein Bot

I follow the trailhead module  (Set Up an Einstein Bot) but when I test my bot i--> Live chat is working with an agent but my bot isn't sowing up.
Someone un idee whats the problem?  When no agent is active live chat says --> No agents are available
Sorry that we are not able to chat with you. Come back later or try again.

==> Why my bot is not starting?

Bot is linked with my chat button.

Livechat is active on my bot.

Mail and api is linked.

Khan AnasKhan Anas (Salesforce Developers) 
Hi Stephane,

I trust you are doing very well.

You need to fill in Einstein Bots Configuration. Under the Chat Buttons section in Setup, you can find Einstein Bots Settings. If you leave Einstein Bots Configuration blank, then the preview for Einstein Bot will redirect the user to a Live Agent.

Reference: https://salesforce.stackexchange.com/questions/221477/why-is-it-that-when-i-try-and-preview-einstein-bots-i-get-connected-to-a-live-ag


I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in future.

Thanks and Regards,
Khan Anas
Stephane PlanckeStephane Plancke
Hi Thank you for your message but I already linked my bot to my chat button so thats why I can't understand why iets not working.
Dave Schoemaker 7Dave Schoemaker 7
Hi Stephane,

do you already have a solution? I'm facing the same error.

Regards,
Dave
KGDevKGDev
Hey Guys, check out my video: https://www.youtube.com/watch?v=2vbGrSWX-QQ&t=7s