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AJAY KRISHNA RAJAY KRISHNA R 

Einstein Bot not working with Omni-Channel Routing

I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it then shows connecting to a an agent then chat gets timed out. However it works fine when I use Skill based routing.
Tom JansenTom Jansen
Have you linked the Bot to the Queue?
NagendraNagendra (Salesforce Developers) 
Hi Ajay,

Check to ensure your chat button in classic is linked to your bot. Bots can only be assigned to the chat button in classic. The chat is timing out because it is being routed directly to an Omni-queue versus being intercepted by the chatbot (and then handing off).

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
Mohammad Naved 6Mohammad Naved 6
Hi Ajay,

I am sticking with the same problem. Did you get any solution for the same?

Thanks
Naved