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Heather Rosenberg Migrating to Lightning
Hey there, we are considering migrating to a Salesforce Field Service Lightning, does anybody have experience in this: what should we watch out for, was it worth it in the end, how long does it take to get started, etc. Thanks in advance
I wouldn’t say that there is much to watch out for, except careful planning, but you can say that about any enterprise-grade software. Establish your team (Admin, Contact center agent, dispatcher, field specialists) in advance, that’ll help you a lot. And I would say just follow the implementation (Core Field Service Lightning; Field Service Lightning Managed Package; Field Service Lightning Mobile App) steps careful one by one and you’ll be fine. If you are looking at a more in-depth analysis I would suggest reading additional material here (https://www.omi.co/crm-configuration/salesforce-field-service-lightning-implementation-best-practices/), that’ll give you a better understanding of what to expect from the platform.
Wish you all the best.
Refer this link
https://www.salesforce.com/products/service-cloud/field-service-lightning/
https://trailhead.salesforce.com/en/modules/field_service_basics
https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev/fsl_dev_introduction.htm