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Saugandh K
Email sent via 'Email Alert' not working as expected.
I am using a workflow to trigger an email alert. The main recepient contains actual email addresses and in the additional 5 email space contains email address realted to sms services. See the screenshot below.
This functionality was working till last week. Now that the emails in the additional field is not working as SMS is not reaching the cell phone. The email in the recepient field is working perfectly fine.
Also i have checked sending mail to xxxxxxx888.vtext.com via my outlook ,and the SMS reached the phone. SMS is not generated only when it is sent via salesforce. Please see my deliveribility settings below:
Also i have generated Email Logs:
Please guide me to findout the problem.
This functionality was working till last week. Now that the emails in the additional field is not working as SMS is not reaching the cell phone. The email in the recepient field is working perfectly fine.
Also i have checked sending mail to xxxxxxx888.vtext.com via my outlook ,and the SMS reached the phone. SMS is not generated only when it is sent via salesforce. Please see my deliveribility settings below:
Also i have generated Email Logs:
Please guide me to findout the problem.
Hi Saugandh,
Are you using any tool for Sending SMS like twilio ?
Its 'vtext.com' which is a verizon service and 'txt.att.net' is an AT&T service where we just sent the content via email and it is forwarded as sms to the specified mobile number (1234567890@vtext.com). No other tools are used.
Do you find any issue with logs?