You need to sign in to do that
Don't have an account?
Sonali_takke
Live Agent :
Hello All,
I have implemented live agent with prechat form.
i tried to find contact with matched prechat details it always return single record.
Even multiple records are availble in orgs. I want a list of records which match details in prechat form.
Any help would be appreciated.
Thank You.
I have implemented live agent with prechat form.
i tried to find contact with matched prechat details it always return single record.
Even multiple records are availble in orgs. I want a list of records which match details in prechat form.
Any help would be appreciated.
Thank You.
Please refer the link below, it shows how the liveagent.findOrCreate method works.
https://help.salesforce.com/articleView?id=000232231&language=en_US&type=1
It works on prechat page and should return a list.