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Sonali_takkeSonali_takke 

Live Agent :

Hello All,

I have implemented live agent with prechat form.
i tried to find contact with matched prechat details it always return single record.
Even multiple records are availble in orgs. I want a list of records which match details in prechat form.
Any help would be appreciated.

Thank You.
Ashish Arun WaghmareAshish Arun Waghmare
Hi ,

Please refer the link below, it shows how the liveagent.findOrCreate method works.
https://help.salesforce.com/articleView?id=000232231&language=en_US&type=1

It works on prechat page and should return a list.