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Kevin Clemons
Looking to have messages appended into a long text area field.
Right now, messages are overwritten each time a new Contact Us form is submitted on our website. I would like to have a list view of previous messages in the same area and the SF Help Desk sent me to this forum.
On your website/community this Contact Us form, is it a custom form? You mentioned overwriting happens each time a new 'contact us' record is created, but then it should not over-write the data as it is a new entry.
Or if the same contact is trying to refill the contact form, the controller perhaps is searching the lead table using email/phone number and updating the existing record. If this is the case, you cannot see all the previous values; but you can change the controller function to either append the text in long text or save data in another field.
Hope this helps.
Cheers, Dev
How do I change the controller function to append the message?