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SPRSPR 

The auto-response rules are not working for web-to-case by workflow or process builder or auto-response rules where case creation is done by third-party website through soap API. Contact Email gets autopopulated through soap api. Any solution for this

monsterloomismonsterloomis
Do you have visibility into the third party site's call? Do you know if the "triggerAutoResponseEmail" field is being set to true in the request? https://help.salesforce.com/articleView?id=000004302&type=1
SPRSPR
Thanks for the reply.  I do not have visibility of site's call.  Do i need to write an Apex code to make "triggerAutoResponseEmail" field or is there anyway to set "triggerAutoResponseEmail" field to true.
monsterloomismonsterloomis
Maybe you found it already, but I think this is what you're looking for: https://help.salesforce.com/articleView?id=000212166&type=1  (https://help.salesforce.com/articleView?id=000212166&type=1)

Hope that helps!
monsterloomismonsterloomis
Ever get this resolved? Be sure to mark it that way if it is, so others can find it in the future. Thanks!