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Rahul22Rahul22 

Email To case assignment rule

Hi All,

We use email to case functionality and generally create a single record type for a single queue but this time we got a requirement where we have 7 queues with single record type.

Now, while writing an assignment rule we added the record type but the record type is associated with 7 queues and Salesforce gets confuse to which queue this needs to be assigned.

I want to know which criteria should I add in addition to record type to get this working.

Best Regards,
Rahul
Raj VakatiRaj Vakati
You can consider other conditions to assign .. logically if you consider only one status that assigns to 7 queeus all times that may not efficient way ... 

Check other Case info like priority and etc,,