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Rahul22 Email To case assignment rule
Hi All,
We use email to case functionality and generally create a single record type for a single queue but this time we got a requirement where we have 7 queues with single record type.
Now, while writing an assignment rule we added the record type but the record type is associated with 7 queues and Salesforce gets confuse to which queue this needs to be assigned.
I want to know which criteria should I add in addition to record type to get this working.
Best Regards,
Rahul
We use email to case functionality and generally create a single record type for a single queue but this time we got a requirement where we have 7 queues with single record type.
Now, while writing an assignment rule we added the record type but the record type is associated with 7 queues and Salesforce gets confuse to which queue this needs to be assigned.
I want to know which criteria should I add in addition to record type to get this working.
Best Regards,
Rahul
Check other Case info like priority and etc,,