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LinThawLinThaw 

New Trailhead Playground - Username and Password require to Login why?

hi there,
@trailhead

After creating new Trailhead playground, 
when I click Launch button, it goes to login page.

TP username format is same, so I can get it.
e.g.
trailhead_username@cunning-badger-999999.com

how to get password?
I try with password forget link.
It needs to fill security question of new TP account....
crazy...

I try with my Trailhead account's security question. but not working.

btw, old TPs are working well.

anyone facing like this?

Regards,
LinThaw

 
Best Answer chosen by LinThaw
Khan AnasKhan Anas (Salesforce Developers) 
Hi LinThaw,

Greetings to you!

Unfortunately, there is an issue in connecting or launching a new playground.

May I suggest you please reach out to the trailhead support team with the respective trailhead playground username so that they can look into it and can do a password reset for you.

Once the password reset is done you will be able to use the new trailhead playground successfully.

You may reach the trailhead support team at the below address:
http://trailhead.salesforce.com/help

I hope it helps you.

Kindly mark this as solved if the information was helpful.

Thanks and Regards,
Khan Anas

All Answers

Khan AnasKhan Anas (Salesforce Developers) 
Hi LinThaw,

Greetings to you!

Unfortunately, there is an issue in connecting or launching a new playground.

May I suggest you please reach out to the trailhead support team with the respective trailhead playground username so that they can look into it and can do a password reset for you.

Once the password reset is done you will be able to use the new trailhead playground successfully.

You may reach the trailhead support team at the below address:
http://trailhead.salesforce.com/help

I hope it helps you.

Kindly mark this as solved if the information was helpful.

Thanks and Regards,
Khan Anas
This was selected as the best answer
LinThawLinThaw
Thanks for quick reply,
I will contact to support team.