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Leonard Silon 16 how do I incorporate a 1 question survey at the end of a chat bot session?
In LIghtning and using a chat bot I have it set that the customer can strictly use the bot and leave or they can live agent chat into our customer service desk.
When the customer has completed their visit, we want the bot to disploay a one question satisfaction survey where they choose 1 to 5 stars.
I have the bot and live agent set up. I created a one question SFDC survey. However, the SFDC survey seems to force you to have an intro page, one question page and a thank you page. We do not need the intro as this is an extra click to annoy the customer.
Also, how do I put in the one question survey at the end of the chat bot session?
When the customer has completed their visit, we want the bot to disploay a one question satisfaction survey where they choose 1 to 5 stars.
I have the bot and live agent set up. I created a one question SFDC survey. However, the SFDC survey seems to force you to have an intro page, one question page and a thank you page. We do not need the intro as this is an extra click to annoy the customer.
Also, how do I put in the one question survey at the end of the chat bot session?