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B D 263 Don’t see the softphone after configuring Call center-Open CTI
Hello,
I am not able to see the option of softphone after following the below steps in the link
https://developer.salesforce.com/page/Lightning_Open_CTI
Log in to your Salesforce org.
1.Download the package from: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t41000000bSXh
Note: This package can be installed on: Enterprise, Performance, Unlimited, and Developer Editions.
2.Add a user to the Call Center.
On the Demo Call Center Adapter page, click Manage Call Center Users and add any additional users that you want to use this demo adapter.
3.Create a Lightning Experience app.
Bhushan
I am not able to see the option of softphone after following the below steps in the link
https://developer.salesforce.com/page/Lightning_Open_CTI
Log in to your Salesforce org.
1.Download the package from: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t41000000bSXh
Note: This package can be installed on: Enterprise, Performance, Unlimited, and Developer Editions.
2.Add a user to the Call Center.
On the Demo Call Center Adapter page, click Manage Call Center Users and add any additional users that you want to use this demo adapter.
3.Create a Lightning Experience app.
- You must be in Lightning Experience to create Lightning apps.
- From Setup, use the App Manager to create a new Lightning app that uses Console Navigation.
- Optionally, you also choose to enable Service Setup.
- Add the Open CTI Softphone to your utility bar.
- Add the navigation items you want.
- Assign the app to the user profiles you want to access the app.
Bhushan